If you are self employed or have been made redundant, you can make a claim with Centrelink. If you have a CRN – customer reference number and already linked in with MyGov you can make your claim on line. If not, you will need to contact Centrelink, however I have heard today due to panic the MyGov site is down and there are queues at their offices, so this may be something you put off for a day or two.