Financial Services Guide & Privacy Policy
This guide explains the financial services we provide, how we are remunerated, our professional relationships, and how we protect your personal information. Please read it before engaging our services.
This Financial Services Guide (FSG) is provided by Amie Baker, trading as Rekab Advice, an Authorised Representative of LFG Financial Services Limited. It is designed to help you decide whether to use the financial services we offer and to ensure you have the information you need to make an informed decision.
Please note: This FSG should be read together with the Financial Services Guide issued by our licensee, LFG Financial Services Limited (AFSL No. 227096). Where there is any inconsistency, the licensee’s FSG prevails.
Financial Services Guide
Who will be providing my financial services?
Your financial services are provided by Amie Baker, who operates under the trading name Rekab Advice. Amie is an Authorised Representative of, and provides financial services on behalf of, LFG Financial Services Limited.
LFG Financial Services Limited holds an Australian Financial Services Licence and is responsible for the financial services that Amie Baker provides to you. The licensee has authorised the distribution of this FSG.
What documents might I receive?
When we provide personal financial advice, you may receive the following documents:
- Statement of Advice (SoA) — set out the first time we give you personal advice. It explains our advice, the basis on which it is given, and information about fees and any relevant associations or interests that may have influenced the advice.
- Record of Advice (RoA) — may be provided instead of an SoA for further advice where your circumstances have not significantly changed. You may request a copy of any RoA at any time.
- Product Disclosure Statement (PDS) — provided if we recommend a particular financial product, so you can make an informed decision about that product.
What financial services and products can we provide?
Under the authority granted by our licensee, we are authorised to provide financial product advice and dealing services across the following areas:
- Strategic financial planning and wealth-building strategies
- Superannuation, including self-managed superannuation funds (SMSFs)
- Retirement planning and income streams
- Investment strategy and portfolio construction (managed funds and securities)
- Personal risk insurance (life, total & permanent disability, trauma and income protection)
- Estate planning considerations and intergenerational wealth strategies
Scope note: The exact list of products and services Amie Baker is authorised to advise on is set by LFG Financial Services Limited.
How can I provide instructions?
You may give us instructions in person, by telephone, by email to amie@rekabadvice.com.au, or in writing. In some cases we may require your instructions in writing before acting on them.
How are we paid for the services we provide?
Before we provide advice, we will agree the fees with you and explain how they are calculated. All fees are payable to LFG Financial Services Limited, which then distributes the relevant amounts to Rekab Advice. Depending on the nature of the engagement, our fees may include:
- Initial advice fee — a fee for the preparation and presentation of your Statement of Advice. This is quoted before any work begins and confirmed in writing.
- Implementation fee — a fee for putting your agreed advice into effect.
- Ongoing advice fee — where you enter into an ongoing service arrangement, an agreed fee for reviews and continuing advice, disclosed in your annual Fee Disclosure Statement and consent.
The specific dollar amounts or percentages that apply to you will always be disclosed in your Statement of Advice and agreed before any charge is incurred.
Will anyone be paid for referring me?
If we pay or receive a referral fee or benefit in connection with your engagement, we will disclose the source and an estimate of the amount in your Statement of Advice.
What associations or relationships do we have?
Rekab Advice (Rekab Enterprises Pty Ltd) is a Corporate Authorised Representative of LFG Financial Services Limited. Any other relationships or associations that could reasonably influence the advice we provide will be disclosed to you in your Statement of Advice.
Professional indemnity insurance
LFG Financial Services Limited holds professional indemnity insurance that satisfies the requirements of section 912B of the Corporations Act 2001. Subject to its terms, this insurance covers claims arising from the conduct of representatives who no longer act for the licensee but who did so at the time of the relevant conduct.
What should I do if I have a complaint?
We are committed to providing quality advice and service. If you have a concern, please follow the steps below and we will work to resolve it promptly.
1. Contact us
Raise your concern with Amie Baker directly, by email to amie@rekabadvice.com.au or by phone. We will acknowledge your complaint and aim to resolve it as quickly as possible.
2. Contact our licensee
If your complaint is not resolved to your satisfaction, you may contact the Complaints Officer at LFG Financial Services Limited.
3. External dispute resolution
If we cannot resolve your complaint within the required timeframe, or you are not satisfied with our response, you may refer the matter to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme.
You may also contact the Australian Securities and Investments Commission (ASIC) on 1300 300 630 to make a complaint or obtain information about your rights.
Privacy Policy
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
To provide financial advice, we collect personal information relevant to your circumstances, which may include your name and contact details, date of birth, occupation and employment details, financial position (assets, liabilities, income and expenses), investment and superannuation details, insurance needs, tax file number, and your goals and objectives. We collect tax file numbers only where permitted and required by law.
How we collect it
We collect information directly from you — through meetings, fact-finds, forms, phone calls, email and our website — and, where you authorise us to, from third parties such as your accountant, product providers, superannuation funds and insurers.
Why we collect and use it
We use your personal information to understand your needs, prepare and provide financial advice, implement and review that advice, meet our legal and regulatory obligations, and (where you have not opted out) to keep you informed about services and information that may be relevant to you.
Who we disclose it to
We may disclose your information to our licensee LFG Financial Services Limited, product and platform providers necessary to implement your advice, our professional advisers and service providers (such as paraplanning and IT providers) under confidentiality obligations, and government or regulatory bodies where required by law. We do not sell your personal information. If any provider is located overseas, we take reasonable steps to ensure your information is handled consistently with the APPs.
How we keep it secure
We hold your information in secure electronic and, where applicable, physical records, and take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. We retain records for as long as required by law and our licensee’s policies.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We will respond within a reasonable period; in limited circumstances permitted by law we may decline access and will explain why.
Marketing and your choices
From time to time we may send you information we believe is relevant to you. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in our emails.
Privacy complaints
If you believe we have breached your privacy, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.